Executive Summary
Since 2008, law firms have been under consistent market pressure from both external competition and clients alike. In an effort to make their practice growth more efficient, law firms have invested heavily in process, people, and technology. Fast forward to 2022, despite the investment, most law firms — except for a few top-performing firms– are predicted to continue to lose market share over the next years. Nexl has investigated the root cause of this problem, asking:
