This Top 10 SaaS Best Practices white paper describes how ISVs and software development companies are or should be using best practices and innovation in software product development to bring SaaS (software-as-a-service) services to the market faster, improve quality, increase customer experience, acceptance and loyalty, and improve overall business performance. The SaaS best practices also capitalize on the enterprise Web 2.0 phenomenon and leverage Web 2.0 features for more valuable and effective SaaS services. The 10 SaaS best practices have been selected from industry research and surveys, customer experiences and our experience in the marketplace. ISVs and major software developers can utilize these best practices as a guide to market trends and how to develop SaaS services to achieve leadership and competitive advantage in the marketplace.
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