Telecom operators’ reality is a technologically complex, competitive and global environment. New technologies and the arrival of OTT’s have meant increased competition, even in national markets, from global players with highly disruptive business models. This increasingly competitive global market where customers have more choices than ever before have stimulated operators to invest in new sophisticated technologies and products.
These new services together with bundled and tiered product plans and flat rates – or “all you can eat” offerings – increases the demands on billing, OSS & BSS systems. Billing and collection, which were previously fairly straightforward exercises, have become increasingly complex. Sometimes systems are not optimally integrated or their capabilities aligned with all products and services which increases the risks in the Revenue Assurance (RA) perspective.
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