Industry experts and the media are all Twitter (pun intended) about Robotic Process Automation (RPA), also known as Intelligent Automation. Vendors and consultants are educating customers on 94-percent increases in speed, saving thousands to millions of dollars, reaching 99.9 percent improvements in their error rates, tripling their capacity and largely eliminating their backlog. And since the first anniversary of the first RPA robot implementation at NASA’s Shared Services Center in May 2017, testimonials from a growing number of U.S. federal and international public sector agencies are beginning to appear.
At the Association of Government Auditors (AGA) conference in Orlando in July 2018, the NASA Shared Services Center reported $400K in savings from their RPA in less than a year. Positive ROI in government means tax money is being better utilized. Other agencies, using UiPath, have realized a positive ROI during their proof-of-concept (POC) and/or pilot phases.
