An Introduction to Citizen Development: Bringing Shadow IT into the Light

Shadow IT is real.

According to Gartner, 38 percent of global IT spending is currently managed outside the IT department (a figure expected to surpass 50 percent by 20171 ) and GigaOM reported that 81 percent of line of business (LOB) employees use unauthorized SaaS apps. Adding to these findings is a 2014 Avanade Global Survey where 79 percent of C-level executives said they think they can make technology decisions better and faster than IT.

An Introduction to Citizen Development: Bringing Shadow IT into the Light