If you’re planning to introduce self-service capabilities to employees for managing their benefits, your organization is already convinced of the advantages and value the technology provides. You expect online enrollment and benefits management to significantly lessen staff burden, reduce costs of benefits administration, and foster employee satisfaction with the improved ability to make informed decisions.
Successful rollout of this technology takes more than simply activating Web-based applications, sending emails to employees, and issuing management directives. The answer to reaping the rewards of Web-based self-service tools resides in a careful examination of issues related to people and processes as well as the new technology.
